I was talking to someone about this very thing just the other day. I expressed surprise that she had even been able to get through to Yahoo on the telephone (because apparently she had). It had taken about an hour of being put on hold, if I remember correctly what I was told.
I've long found it unbelievable how bad the service is in most online businesses. Well, when I say 'bad', what I mean is 'non-existent'. I've never understood how that's acceptable (zero customer service). It gives me a feeling like my lungs have just collapsed. How is it possible even to breathe with no one to complain to?
With Hotmail, for instance, and many other companies, they don't even give a phone number for you to contact them. There is actually no possible means of you connecting with some human element of their organisation. I have a theory as to why this is, and it's quite simple – no human element actually exists. All that exists in their offices – if there are even offices – now are recorded messages, skeletons and cobwebs, and perhaps a slavering fat man (no longer exactly human) in one corner, rubbing his naked, hairy belly with a paw that is red and greasy from the human remains he has so diligently – and lip-smackingly – been disposing of.
The pilot has already abandoned ship. Same goes for our governments. They're all just recorded, holographic messages, cardboard cut-outs at windows and so on, while we're left here on a doomed planet, and somewhere, in another cobwebbed, empty office, a time-bomb is ticking.
yes, there are no humans. but they do it with a purpose, because if anything goes wrong, you don’t have how to complain about with them. you just accept the issues, or you buy a new one. for example microsoft. if your webcam does not work with windows xp, what do you do? contact them? I don’t think so. First, they don’t even read your email, then, they don’t answer. You keep with no cam. Or you buy a new which is compatible with their plataform! :irked:The same with the telephone company. If your telephone is bad, it’s never the line, but the telephone you bought on the store.
What more can I say? You’re quite right.
that’s the f****ing modern life!